Get in Touch

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We’ve put together a list of answers to the most common questions that we get from our customers. From fuel pricing to product information, payment options and people programs, you’ll find what you’re looking for here.

FAQs

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Customer Service & Operations will be open for the following hours on the respective dates

Date	Hours
Monday, 22 December 2025	8:30am - 6:00pm
Tuesday, 23 December 2025	8:30am - 6:00pm
Wednesday, 24 December 2025	8:30am - 3:00pm
Thursday, 25 December 2025	CLOSED - PUBLIC HOLIDAY
Friday, 26 December 2025	CLOSED - PUBLIC HOLIDAY
Saturday, 27 December 2025	WEEKEND
Sunday, 28 December 2025	WEEKEND
Monday, 29 December 2025	8:30am - 6:00pm
Tuesday, 30 December 2025	8:30am - 6:00pm
Wednesday, 31 December 2025	8:30am - 3:00pm
Thursday, 1 January 2026	CLOSED - PUBLIC HOLIDAY
Friday, 2 January 2026	8:30am - 3:00pm

AmpolCard Support

How can web help	Phone Number	Hours	Email
AmpolCard Customer Service	1300 365 096	Monday to Friday, 8:30am - 6pm (AEDST)	ampolcard@ampol.com.au
Lost and Stolen Fuel Cards	1300 365 096	24 hours, 7 days	-
Roadside Assistance	1800 225 111	24 hours, 7 days	-

Customer/General Enquiries

How can we help?	Phone number	Hours	Email
Customer Feedback	1800 240 398	Monday to Friday, 8:30am - 5pm (AEDST)	ampolfeedback@ampol.com.au
Bulk Fuel & Lubricants Orders	1300 656 923	Monday to Friday, 8:30am - 5pm (AEDST)	ampolorders@ampol.com.au

Terminal/Refinery Support

Community hotlines are in place for residents local to the sites and are not equipped to assist with customer queries. For these queries, please contact the relevant number in the table above.

How can we help?	Phone number	Hours
Lytton Refinery Community Hotline	1800 675 487	24 hours, 7 days
Kurnell Terminal Community Hotline	1800 802 385	24 hours, 7 days
All Other Terminal Community Hotlines	1800 033 111	24 hours, 7 days

Investor Enquiries
investor @ampol.com.au