Introduction
Security is core to our values, and we value the input of hackers acting in good faith to help us maintain a high standard for the security and privacy for our users. This includes encouraging responsible vulnerability research and disclosure. This policy sets out our definition of good faith in the context of finding and reporting vulnerabilities, as well as what you can expect from us in return.
Expectations
When working with us according to this policy, you can expect us to:
Extend Safe Harbour for your vulnerability research that is related to this policy
Work with you to understand and validate your report, including a timely initial response to the submission
Work to remediate discovered vulnerabilities in a timely manner
Recognise your contribution to improving our security if you are the first to report a unique vulnerability, and your report triggers a code or configuration change.
Scope
Assets hosted on the following domains:
*.ampol.com.au
*.ampcharge.com.au
*.ugoselfserve.com.au
*.ampol.com.sg
*.ampolusa.com
Assets hosted on the following IPv4 ranges:
203.0.32.0/24
203.0.33.0/24
203.0.34.0/24
203.0.35.0/24
Assets that are directly attributable to Ampol Australia using open-source intelligence (OSINT) techniques
Out of Scope
Research that requires physical access to Ampol Australia’s sites (including but not limited to, retail stores, terminals, refinery sites and offices)
Social Engineering of any kind
Reporting of bulk personal data. If you think you have found a bulk data breach containing personal information, please report a proof of concept not a dump of sensitive information. Importantly, you must ensure that you continue to comply with the Privacy Act 1998 (Cth) or any other applicable privacy legislation.
Denial of Service attacks that interfere with the normal operation of systems. If you have found an issue that could result in a Denial-of-Service attack it is enough to demonstrate via a proof of concept
Generic issues with SaaS applications used by Ampol Australia. If you find an issue with Ampol Australia’s specific configuration of a SaaS tool please report it, but generic issues impacting SaaS platforms should be reported to the platform vendor
Output from automated tools will not be accepted without impact analysis and proof of concept.
Disclosure Policy
The Official Channel for reporting vulnerabilities is the HackerOne submission form on this page
You must gain explicit permission from Ampol Australia before disclosing any issues identified. Please manage any such requests for permission through the HackerOne platform
Rewards will not be given for issues that are publicly disclosed without permission, and you will be excluded from future programs.
Ground Rules
To encourage vulnerability research and to avoid any confusion between good-faith hacking and malicious attack, we ask that you:
Play by the rules. This includes following this policy, as well as any other relevant Ampol's guidelines or policies. If there is any inconsistency between this policy and any other relevant terms, the terms of this policy will prevail
Report any vulnerability you have discovered promptly
Avoid violating the privacy of others, disrupting our systems, destroying data, and/or harming user experience
Use the tools provided by HackerOne to discuss vulnerability information with us
Keep the details of any discovered vulnerabilities confidential until they are fixed, according to the Disclosure Policy
Perform testing only on in-scope systems, and respect systems and activities which are out-of-scope
If a vulnerability provides unintended access to data: Limit the amount of data you access to the minimum required for effectively demonstrating a Proof of Concept; and cease testing and submit a report immediately if you encounter any user data during testing, such as Personally Identifiable Information (PII), Personal Healthcare Information (PHI), credit card data, or proprietary information;
You should only interact with test accounts you own or with explicit permission from the account holder; and
Do not engage in extortion.
Safe Harbour
When conducting vulnerability research according to this policy, we consider this research conducted under this policy to be:
Authorised in view of any applicable anti-hacking law
Authorised in view of relevant anti-circumvention laws
Lawful, helpful to the overall security of the Internet, and conducted in good faith.
You are expected, as always, to comply with all applicable laws and must not cost any parties including us to suffer losses or damages as a result of your conduct.
If at any time you have concerns or are uncertain whether your security research is consistent with this policy, please submit a report through one of our Official Channels before going any further.