Frequently Asked Questions

AdBlue®

AdBlue® is a chemical solution of technical grade urea (also called carbamide) in water, which is manufactured to ISO quality standards 22241-1, 2, 3 and 4 as well as DIN70070 and CEFIC standards.
Stricter emission standards in Australia have been implemented in recent years, including EURO 4 and 5. To meet these standards, diesel engines have been redesigned to utilise selective catalytic reduction (SCR) systems that require the addition of AdBlue® to minimise exhaust emissions.

Because Ampol AdBlue® is a fully VDA approved and certified product, it means our manufacturing processes have passed rigorous inspections and ongoing audits to ensure consistent product quality that complies with strict ISO standards. Only certified VDA AdBlue® suppliers are licensed to sell branded AdBlue®.

Non VDA approved urea solutions do not offer the same guarantee of performance, product quality, and consistency. Inconsistency of product due to inferior ingredients, contaminants and unsuitable manufacturing processes can lead to:

Blocked sites within the SCR catalyst leading to downtime and costly repairs.

Reduced conversion of NOx causing increased frequency of system warning alerts.

AdBlue® is also available from a number of Ampol truck stops nationwide. Find AdBlue® near you here.

Ampol AdBlue® is also available in 1000-litre (IBC) or 210-litre drums, and 10-litre top-up packs, with bulk delivery to customer storage facilities nationwide if required.
Not only is Ampol AdBlue® fully VDA approved, it also meets stringent ISO 22241-1, 2, 3 and 4 standards, ensuring maximum performance and reliability of your SCR system.

Non-VDA approved urea solutions do not offer the same guarantee of product quality and performance.

Amplify Premium Fuels

There are 3 Amplify Premium fuels:

  • Amplify Premium 98 is our highest octane petrol, formulated to meet the exact requirements of the latest high-compression, turbo-charged and performance engines.
  • Amplify Premium 95 combines a high octane, friction reducer and rust inhibitor to help give more power and improve performance compared to regular, unadditised petrol.
  • Amplify Premium Diesel contains advanced additives to help restore and maintain fuel injector cleanliness.

All 3 contain our unique, multi function additives that help to clean your engine for better performance.

The industry standard testing for clean-up performance allows additive suppliers to benchmark the performance of their products against competitors and a reference fuel in a controlled environment. The test engine specifications and the reference fuel type have been agreed upon as a global standard to ensure consistency when comparing the performance data internationally. It is impossible to recreate this type of testing using every different type of engine in production. Furthermore, the final results may vary depending on the engine itself, environmental conditions, other factors such as variability in engine load factor and driver behaviours.

In addition to industry standard tests, Ampol Australia has conducted local testing encompassing engine dynamometers, chassis dynamometers, highly accurate fuel flow meters and on-road driving tests close to real word conditions. The fundamental benefit of Amplify Premium Fuels is they clean up and keep clean the fuel system, and this has been demonstrated in a range of different sized engines – including those used in the industry standard testing.

Amplify Premium Diesel contains an advanced multi-function additive that includes a cleaning agent and rust inhibitor which clean and protect your engine as you drive. It also has an anti-foaming agent which reduces the incidence of foaming during refuelling for a cleaner and faster fill experience. The multi-function additive is not present in regular diesel, only Amplify diesel hence why we differentiate this product as premium.

The cleaning agent in Amplify Premium fuels starts working immediately but the resultant benefit will be dependent upon the level of injector fouling. Continuous use of Amplify Premium Diesel will result in the clean-up of fuel injector deposits, keep clean of fuel system components and the potential recovery of lost power and fuel efficiency.  The time this will take will vary according to vehicle condition, driver behaviour and trip characteristics.

Amplify Premium fuels can be safely mixed with any regular, unadditised fuels. However, by diluting Amplify Premium, you will also dilute its benefits. Mixing regular, unadditised fuel and Amplify Premium will also lower the octane rating. If your vehicle requires a minimum octane rating of 95, for example, the blend may fall below this and hinder the performance of your vehicle until the fuel is changed.

Ampol App

Introducing the faster way to pay for fuel. FuelPay is a feature available on the Ampol App that lets you pay for fuel via phone without the need to queue in store.

FuelPay® can only be used at participating Ampol sites (which as we transition to the Ampol brand may be branded, Caltex# or Ampol). FuelPay is currently available to use across more than 600 participating Ampol sites across Australia.

FuelPay® is available to all customers who have downloaded the Ampol App, registered for FuelPay® and would like to pay for fuel using a valid MasterCard or Visa card, or using Apple Pay. You must ensure you have a working internet connection on your phone to be able to use FuelPay®. Some stores may have customer Wi-Fi which you can connect to use FuelPay®.

You are only able to have one AmpolCard / StarCard# linked to one account, which can only be used on one device. If you would like to add another fuel card, you will need to remove the AmpolCard or StarCard# you have set as your payment method.

AmpolCash / StarCash# cannot be used with FuelPay. You are welcome to go in-store and spend your AmpolCash / StarCash# gift card.

E10 Bio Unleaded

Yes. There’s no problem mixing Ampol E10 Unleaded with Ampol’s regular or Amplify premium unleaded fuel.

Many new vehicles require 95 RON premium unleaded petrol as a result of the manufacturers’ push to lower vehicle emissions by increasing engine compression ratios.

The octane level of Ampol E10 Unleaded petrol is 94 RON which although higher than regular Unleaded, is still not at the level required to prevent pre-ignition in vehicles designed for premium fuels.

Ampol E10 Unleaded is suitable for use in most new and many older cars, utes, vans, and motorcycles as indicated in the owner’s manual. However, ethanol has different solvent properties to petrol and the use of E10 Unleaded petrol may dissolve built-up residues in fuel systems in older vehicles, leading to fuel filter blocking.

Many vehicles will include a label on the inside of the fuel filler door indicating that fuels with up to 10% ethanol are suitable.

The use of E10 blends reduces tailpipe emissions of carbon monoxide (CO) and Volatile Organic Compounds (VOCs) but emissions of oxides of nitrogen (NOX) are increased. Additionally, on a full life cycle basis E10 Unleaded can have some greenhouse gas abatement benefits depending on how the ethanol is produced most ethanol currently produced in Australia will be able to demonstrate moderate levels of greenhouse gas abatement.
 

Ampol E10 Unleaded is a blend up to 10% ethanol and 90% regular unleaded petrol. To create Ampol E10 Unleaded petrol, the ethanol is mixed into the regular unleaded as the fuel tanker is being loaded at the fuel terminal. The quantity of ethanol introduced into the unleaded petrol stream is carefully controlled to ensure the final blend meets the requirements of the relevant Australian Fuel Quality standards.

Lubricants - Mobil Delvac

It’s true that Mobil Delvac can help to extend the life of your commercial vehicle engine.

However, the actual life of an engine prior to overhaul depends on many variables from oil-drain intervals and maintenance practices to your driving habits and the load carried.

But using Mobil Delvac engine oils will certainly help keep the engine-life odds in your favour.

Both in the engine and driveline, it can.

So you have two things to consider: A multigrade product tends to provide better fuel economy than a monograde (e.g., a 5W-40 is better than a 40 grade) and lower viscosity products tend to provide better fuel economy than higher viscosity products (e.g., a 5W-30 provides better fuel economy than both a 10W-30 and a 15W-40).

As equipment ages, deposits and wear accumulate, resulting in a decrease in equipment efficiency. Mobil Delvac™ lubricants are able to protect the engine against deposit formation and wear, and resist soot-induced and oxidative viscosity thickening, allowing the equipment to maintain fuel economy throughout its life, making Mobil Delvac a great choice for diesel engine oil.

During winter weather conditions, vehicle suspension components can be subjected to more adverse conditions, such as increased water and contamination from road salting.

Careful attention is needed to ensure that the suspension components are greased at a regular interval and the proper amount of grease is applied to help minimize the entry of road contaminants, and to replace grease that has been washed out due to excessive water exposure. It is also important not to over grease components as this can rupture seals and lead to reduced component life.

A ruptured seal can lead to loss of grease and lack of lubrication as well as intrusion of road contaminants, water, dirt, etc. Differentials and wheel hubs can be exposed to increased water intrusion during winter months from wet road conditions, high water at curbs, road flooding, etc.

The lubricant condition should be inspected for water contamination when levels are checked.

A visual inspection that shows a hazy or cloudy appearance or visible water droplets can indicate an excessively wet lubricant. Any indication of water intrusion should be investigated for the cause and the lubricant changed.

Many truck engines idle for very prolonged periods during cold winter temperature conditions to allow for warm-up and to keep the cab warm.

Prolonged idling will reduce engine life and also waste fuel. Engines operate cooler while idling, and during long idle periods in winter's cold temperatures, moisture in the intake air can condense in the engine crankcase and produce corrosive sulphuric acid, which can attack soft bearing alloys.

Long idling also contributes to increased soot and combustion contaminants, which will shorten the engine oil's life prematurely and can lead to excessive piston deposits, sludge formation and detrimental viscosity effects.

Choosing a high-performing product like Mobil Delvac is a great step toward long equipment life, but for heavy-duty trucks, you need the right viscosity grade.

Go for a 5W-30 synthetic product to provide protection against wear and maintain oil pressure.

A proper preventive maintenance program is also critical; this not only means that appropriate inspections, check-ups and work are done but also that they are done at the right interval.

Lubricants

Yes, you can change to a different viscosity according to commercial vehicle usage, environmental and climatic conditions.
No. Look instead for a reputable brand like Mobil Delvac, for a product that meets specifications set by industry and original equipment manufacturers and buy products you know to be authentic from a trusted supplier.

Because they flow better at low temperatures, it’s possible to manufacture thinner synthetic oils and it’s these low viscosity oils that modern engines need to help reduce fuel consumption and emissions.

Synthetic oils also have a higher film strength, which gives better protection and reduced wear. And, as they are more stable and less volatile at high temperatures, they work better for longer, effectively reducing the engine’s oil consumption.

Viscosity is a measure of thickness. At low and high temperatures, the viscosity of oil is measured on a scale determined by the Society of Automotive Engineers and given an SAE number to indicate this – so an SAE 30 will be thinner than an SAE 40 oil.
Ampol's lubricants warranty can be found HERE

Lubricants - Industrial

Mixing different greases, even those with similar thickener types, can sometimes lead to ineffective lubrication resulting in damage of the lubricated components. If not spotted soon enough this may lead to equipment failure.

Many rolling element bearings require relubrication of small quantities of grease between grease flushing intervals.

This is best done with a low-pressure grease gun. If seals are in good condition, the quantity of grease needed may be small and infrequent.

Check the amount of grease in the bearing – remove fitting or grease plug to allow excess grease to come out.
Check bearings and seals for excess leakage.
Apply a few “shots” of grease at a time.

Yes, with the following conditions:

If the amount of oil is small, covering only low spots in the surface of the grease.
The grease readily absorbs the oil upon stirring.

Ahead of applying a new grease, thoroughly clean – or flush out – the previous grease from the bearing. This avoids compatibility issues and helps ensure that the new grease can perform at an optimum level.

If this cannot be carried out, mitigating actions should focus on minimizing the amount of the displaced grease remaining in the application, such as by increasing relubrication frequency to facilitate a purge of old grease in a timely manner.

Where bearings are subject to contamination, more frequent relubrication may be necessary.

Contamination will lead to unusual operation such as hot, noisy, vibrating or leaking bearings. Be sure to spot, report and act on those.

How important is cleaning excess grease and dirt?
Be sure to clean up all excess grease and dirt from the bearing and surrounding areas. Excess grease and dirt on external surfaces acts as an insulator and prevents heat dissipation. Additionally, excess grease on the external surfaces and floors can introduce a safety hazard to personnel.

Ampol Best All Rounder

No. No login or password is required. Simply complete the online form to register.
Once you’ve registered your school through the online form, you’ll receive an email confirming your registration. If you didn’t receive an email confirmation, please email us at bestallrounder@ampol.com.au.
Yes. Schools need to complete the online registration form every year to participate in the program.
For other enquiries, please don’t hesitate to get in touch with us at bestallrounder@ampol.com.au
Yes, we will be including a small certificate of AmpolCash in the award pack. AmpolCash can be used to purchase fuel or shop items from any of our 1,930 branded sites.

AmpolCard

No, you cannot currently enjoy money off your shopping at Ampol locations (which as we transition from Caltex to Ampol may be branded Caltex or Ampol).

Visit everydayrewards.com.au for more information about the Everyday Rewards program and how you can enjoy your Everyday Rewards points
No, you cannot redeem the additional 4c voucher on your Everyday Rewards card on your AmpolCard. The 4c per litre fuel discount offer when you spend $30 or more at Woolworths supermarkets is not available with AmpolCard and cannot be redeemed in conjunction with AmpolCard.

You can collect Everyday Rewards points at Ampol if you do not run a business.

Visit everydayrewards.com.au for further information.

No, you can only link one Everyday Rewards account to your eligible AmpolCard account.
No, you can simply present your AmpolCard and all charges and Rewards points will be applied.

AmpolCash

AmpolCash gift cards don’t expire until 3 years after the purchase date.
You can purchase AmpolCash in-store at participating Ampol locations (which as we transition from Caltex to Ampol may be branded Caltex or Ampol).

Physical AmpolCash cards are accepted at all Ampol locations across Australia (which as we transition from Caltex to Ampol may be branded Caltex or Ampol). That’s over 1,900 locations nation-wide. 

AmpolCash Digital can be redeemed at 
participating Ampol locations which as we transition from Caltex to Ampol may be branded Caltex or Ampol.

HaloGo on AmpolCard

As long as you ensure that your tank access door is ajar and HaloGo can access the fuel tank, then they can fill you up! HaloGo will secure it closed once they have completed the fill up.

To use your AmpolCard with HaloGo, you will need to select ‘HaloGo’ under the Products and Services section when updating card details in myAmpol

HaloGo’s pump price on the day is based on the average price of similar fuel in your area, derived from eight local service stations regardless of brand.

The price of fuel is managed in-app by HaloGo and not by Ampol.

HaloGo operates 24-hours a day. You can book at any time using the app

MYOB Integration

No, there are no additional charges for this service. Your standard AmpolCard and MYOB fees still apply.

If you already have an account with MYOB, then use the myAmpol portal to integrate your accounts. Simply follow this step-by-step guide:

  1. Log in to myAmpol
  2. Click on the Fuel Cards button
  3. Click on Account & Transactions
  4. You will see a "Connect to MYOB" button on the right hand side. Read and Agree the Terms & Conditions, then click on the "Connect to MYOB" button

Log in to MYOB to validate the integration.

When successful, all future AmpolCard statement details will be loaded to your MYOB account followed shortly by a copy of your statement (the same one that you still receive via email).

You can get a free 30 day trial at https://www.myob.com/au

By deregistering from the MYOB data transfer service, you will no longer receive your AmpolCard statements automatically loaded in to your MYOB account. If this is what you require, you can use the “Deregister” link under the MYOB image on the Accounts & Transaction section of Fuel Cards in myAmpol. You can easily re-register once deregistered in the same way you initially registered, by using the Connect to MYOB button in Fuel Cards in myAmpol.

Ampol also offers an integration to Xero.

Roadside Assistance

Services will only be provided to Nominated Vehicles disabled on constructed roads/driveways that are legally trafficable by conventional two-wheel drive vehicles or the towing/recovery vehicle (where required) as determined by the Service Provider.
  • When requesting Roadside Assistance, the driver must remain with the vehicle. Service will not be provided to unattended vehicles.
  • Should special equipment be necessary to deliver the Service or where the Service Provider has to return to their service facility to obtain any special equipment required, the additional cost will be invoiced as an additional charge to your AmpolCard account.
  • When signing up for Roadside Assistance, please ensure your vehicle registration details are correct, as these will be cross checked whenever assistance is required.
Yes. You can run the ‘Card Details Report’ in the ‘Reports’ section of myAmpol.
Yes. Our Roadside Assistance policies provide national coverage* so you are covered no matter where your business takes you.
*Provision of Services outside Australia (and for the purposes of this agreement, “Australia” includes the mainland and Tasmania but excludes any other off-shore territory or Island).

Your location is defined by your point of pickup. Regional v’s Metropolitan can be clarified per below:

NSW & ACT

  • Metropolitan area means the metropolitan areas of Sydney, Newcastle (including Raymond Terrace, Nelson Bay and Maitland), Blue Mountains (including Springwood and Katoomba), Illawarra (including Kiama, Wollongong and Picton) and all areas of the ACT.
  • Country Areas means all areas of New South Wales that are outside the Metropolitan Areas above.
VIC
  • Metro Area means Melbourne Metropolitan or Geelong urban areas.
  • Country Area(s) means those areas of Victoria outside the Melbourne Metropolitan or Geelong urban areas.

QLD

  • Metro Area covers within the greater Gold Coast, Brisbane or Sunshine Coast regions.
  • Country Area mean those areas of Queensland outside of the greater Gold Coast, Brisbane or Sunshine Coast regions.

SA

  • Metro Area means the geographic area of Adelaide.
  • Country Area means the areas outside of the geographical area of Adelaide.

WA

  • Metropolitan Area means the Perth metropolitan area as detailed by the WA Planning Commission Metropolitan Region Scheme map, as well as Mandurah.
  • Country Area(s) means areas within Western Australia but outside the Metropolitan Area.

NT

  • Metro Area is the geographic area of Darwin and Alice Springs.
  • Country Area is defined as the areas outside of the geographic area of Darwin and Alice Springs.

TAS

  • Metro Area is defined as the Hobart Metropolitan area.
  • Country area is defined as everything outside the Hobart Metropolitan area.

Services and Repairs

No you don’t. When you take your vehicle in to a participating merchant for a service or repair, quote your AmpolCard number and the discount will be applied. For your convenience the charges will be added to your AmpolCard and appear on your monthly statement.

You can access our merchant locator to find your nearest participating location.

When applying for a AmpolCard, select the ‘Services and Repairs’ option under ‘Extra Services’. This allows you to access discounts from a merchant network of over 5,000 locations for just an extra $2.00 a month per vehicle. Not only that, you’ll also have access to exclusive promotions available only to AmpolCard Services and Repairs customers.

Xero Integration

No, there are no AmpolCard charges for this service. You will have to pay your standard Xero fees.

If you already have an account with Xero, then use the myAmpol portal to integrate your accounts. Simply follow this step-by-step guide:

1. Log in to myAmpol

2. Click on the Fuel Cards button

3. Click on Account & Transactions

4. You will see a "Connect to Xero" button on the right hand side. Read and Agree the Terms & Conditions, then click on the "Connect to Xero" button

5. Log in to Xero to validate the integration

When successful, all future AmpolCard statement details will be loaded to your Xero account followed shortly by a copy of your statement (the same one that you still receive via email).

You can get a free 30 day trial here.

By deregistering from the Xero data transfer service, you will no longer receive your AmpolCard statements automatically loaded in to your Xero account. If this is what you require, you can use the “Deregister” link under the Xero image on the Accounts & Transaction section of Fuel Cards in myAmpol. You can easily re-register once deregistered in the same way you initially registered, by using the Connect to Xero button in Fuel Cards in myAmpol.
Ampol also offers an integration to MYOB.
#Ampol Limited, through a subsidiary, is a licensee in Australia of the Caltex trademark, but is in the process of transitioning its network of over 1,900 sites to instead trade under its own Ampol trademark.
*Offer available for customers’ first three fills using FuelPay® via the Ampol app at participating sites where FuelPay is available. Not available to AmpolCard and StarCard customers. See ampol.com.au for full T&Cs.