Frequently Asked Questions
Frequently Asked Questions
Because Ampol AdBlue® is a fully VDA approved and certified product, it means our manufacturing processes have passed rigorous inspections and ongoing audits to ensure consistent product quality that complies with strict ISO standards. Only certified VDA AdBlue® suppliers are licensed to sell branded AdBlue®.
Non VDA approved urea solutions do not offer the same guarantee of performance, product quality, and consistency. Inconsistency of product due to inferior ingredients, contaminants and unsuitable manufacturing processes can lead to:
Blocked sites within the SCR catalyst leading to downtime and costly repairs.
Reduced conversion of NOx causing increased frequency of system warning alerts.
Non-VDA approved urea solutions do not offer the same guarantee of product quality and performance.
AdBlue is a registered trademark for Diesel Exhaust Fluid (DEF). The trademark is owned by the German Association of the Automotive Industry, commonly known in German as Verband der Automobilindustrie (VDA) and they stipulate some additional requirements for licensees related to the storage and distribution of AdBlue.
Yes, Ampol AdBlue 10L containers are fully recyclable.
All AdBlue is manufactured the ISO 22241 international standard and the finished product must comply with tight specifications listed under this standard. On a fundamental level, there should not be a difference between AdBlue manufactured under different VDA licencees.
AdBlue must only be poured into the AdBlue/DEF fill port. It must never be mixed with fuel or be dispensed into the fuel filler. AdBlue is water based and will damage the engine if it is mixed with fuel. If misfuelling does occur, switch off the engine immediately and contact your road assistance provider to arrange for the vehicle to be towed to a service centre.
The AdBlue fill port is a smaller diameter than the diesel fill port to prevent the diesel nozzle from entering the AdBlue filler.
AdBlue is partially alkaline and can damage paintwork if it’s left on the surface. If AdBlue is spilled on the vehicle paintwork, simply wash it off with water and dry the area.
AdBlue is highly corrosive to aluminium, brass and bare steel and these surfaces should be washed down with water immediately to prevent surface corrosion.
AdBlue is an aqueous solution of urea and demineralised water and the product can freeze if stored below -11.5oC. Vehicles with SCR systems are fitted with tank heaters to ensure the AdBlue flows into the system as required upon startup.
AdBlue is best stored in a sealed container at room temperature. Under these conditions, AdBlue will last for 12 months.
Vehicles that require AdBlue will have a dedicated fill point that is clearly marked as DEF or AdBlue. Passenger vehicles can easily be filled using our handy 10L top up packs. These feature an extended nozzle secured in the top of the pack that is attached to the pack once the cap is unscrewed. The product can then be poured into the AdBlue fill point. Most passenger vehicles will have an AdBlue tank capacity between 12-20 litres.
A fine mist of AdBlue is injected into the exhaust stream where it heats up and splits into Ammonia and Carbon Dioxide. The nitrogen oxide gases in the exhaust react with the ammonia and the catalyst and they are converted into nitrogen gases and water vapour and released into the atmosphere via the tailpipe.
AdBlue is a mixture of 32.5% automotive grade urea and 67.5% demineralised water. Each batch is mixed in a large vessel under controlled conditions and tested for to ensure it meets the specification requirements prior to transfer for bulk storage or for packing into drums, IBCs or small containers.
Typically, a diesel vehicle will consume AdBlue at a rate between 3-6% of diesel use. A 15L AdBlue tank will therefore hold sufficient AdBlue for 250-500 litres of diesel. Depending on the fuel efficiency of the vehicle and the driving behaviour, this could be sufficient for 8,000-10,000km.
Vehicles fitted with Selective Catalytic Reduction (SCR) systems will have a low AdBlue warning light on the dashboard. The AdBlue tank should be refilled before it is fully empty to prevent the vehicle entering into a limp home, low power mode.
AdBlue levels will also usually be checked and topped up as part of the regular vehicle maintenance process. Please consult your vehicle owner’s manual for more specific information on the AdBlue tank capacity and the level at which the warning light will indicate.
AdBlue is an aqueous solution of urea and water. If the solution is not stored correctly the water can evaporate, leading to crystallisation. Crystallisation in AdBlue can lead to damage of the SCR system. AdBlue should only be decanted from sealed containers or dedicated AdBlue pumps. If using AdBlue from packs, the whole amount should be decanted and not stored. If AdBlue remains in the container, it should be stored at room temperature and the container should be sealed to prevent the evaporation of the water.
Amplify Premium Fuels
There are 3 Amplify Premium fuels:
- Amplify Premium 98 is our highest octane petrol, formulated to meet the exact requirements of the latest high-compression, turbo-charged and performance engines.
- Amplify Premium 95 combines a high octane, friction reducer and rust inhibitor to help give more power and improve performance compared to regular, unadditised petrol.
- Amplify Premium Diesel contains advanced additives to help restore and maintain fuel injector cleanliness.
All 3 contain our unique, multi function additives that help to clean your engine for better performance.
The industry standard testing for clean-up performance allows additive suppliers to benchmark the performance of their products against competitors and a reference fuel in a controlled environment. The test engine specifications and the reference fuel type have been agreed upon as a global standard to ensure consistency when comparing the performance data internationally. It is impossible to recreate this type of testing using every different type of engine in production. Furthermore, the final results may vary depending on the engine itself, environmental conditions, other factors such as variability in engine load factor and driver behaviours.
In addition to industry standard tests, Ampol Australia has conducted local testing encompassing engine dynamometers, chassis dynamometers, highly accurate fuel flow meters and on-road driving tests close to real word conditions. The fundamental benefit of Amplify Premium Fuels is they clean up and keep clean the fuel system, and this has been demonstrated in a range of different sized engines – including those used in the industry standard testing.
Amplify Premium Diesel contains an advanced multi-function additive that includes a cleaning agent and rust inhibitor which clean and protect your engine as you drive. It also has an anti-foaming agent which reduces the incidence of foaming during refuelling for a cleaner and faster fill experience. The multi-function additive is not present in regular diesel, only Amplify diesel hence why we differentiate this product as premium.
The cleaning agent in Amplify Premium fuels starts working immediately but the resultant benefit will be dependent upon the level of injector fouling. Continuous use of Amplify Premium Diesel will result in the clean-up of fuel injector deposits, keep clean of fuel system components and the potential recovery of lost power and fuel efficiency. The time this will take will vary according to vehicle condition, driver behaviour and trip characteristics.
Amplify Premium fuels can be safely mixed with any regular, unadditised fuels. However, by diluting Amplify Premium, you will also dilute its benefits. Mixing regular, unadditised fuel and Amplify Premium will also lower the octane rating. If your vehicle requires a minimum octane rating of 95, for example, the blend may fall below this and hinder the performance of your vehicle until the fuel is changed.
Amplify Premium fuels are the only fuels in Australia using our unique, next-generation additive package. We believe they are the best Premium fuels we’ve ever created in terms of quality, performance and the range of benefits they offer.
Over time, combustion of the fuel and the presence of micro-impurities can lead to deposits forming on the outside surfaces of the injector at the nozzle and within the injector moving parts. These deposits can restrict the flow of fuel as it exits the nozzle tip and also lead to binding of the internal injector components. Amplify Premium Fuels help to remove these internal and external deposits to improve the flow of fuel and allow the engine to recover its lost power.
Many new vehicles can take advantage of the Ampol Amplify premium petrol. Their higher octane and superior additive technology will result in better fuel efficiency and improvement in power and torque. Furthermore, the advanced cleaning agent in Amplify Premium petrol will attack power robbing deposits that form on the inner and outer injector surfaces to help restore power and improve overall performance.
The numbers relate to the octane rating of the petrol. Both 95 and 98 are high octane.
Many newer or turbocharged engines require high octane fuel to perform as intended.
Combustion Catalysts work to improve the efficiency of the combustion process by acting as a catalyst. They can include organometallic compounds, such as ferrocene.
These compounds decompose in the combustion chamber in the early stages of the combustion process to form a metal oxide (such as iron oxide). This metal oxide then acts as a catalyst in the oxidation of unburnt fuel particles in the later stages of combustion.
However, over time their use can be detrimental to the engine and its performance due to their tendency to form deposits on fuel injectors. The main issue with combustion catalysts is that they contain metallic components that form ash (residue) when burnt. This ash can deposit on fuel injectors and build-up on diesel particulate filters. The build-up of ash deposits on fuel injectors can impact combustion efficiency by adversely impacting the fuel spray pattern and thus fuel/air mixing within the combustion chamber. This can result in lower power output for the given amount of fuel burnt, increased fuel consumption, and potential higher emissions of unburnt hydrocarbons. For this reason, their use is generally not recommended and is the reason why Amplify Premium Diesel does not contain a combustion catalyst.
Most vehicle manufacturers provide guidance about the recommended fuel for your vehicle. Minimum requirements of the recommended fuel will take into account the broad availability of fuel grades across the country. Ampol Amplify premium fuels contain a multi-function additive that is designed to clean and protect the fuel system of your vehicle as you drive. Our premium petrol grades also have higher RON (Research Octane Number) than regular unleaded petrol and provide additional combustion efficiency benefits in modern engines.
Amplify Premium Diesel was developed for on-road applications. Amplify Diesel HD performance diesel was developed for heavy duty, high load applications such as mining, construction and power generation equipment. The formulation has been optimised to clean up and keep clean the fuel system under the demanding conditions presented in these working environments.
Although the fuels are interchangeable between machinery and engines the availability of the fuels does differ. Amplify Diesel HD is only available in bulk for delivery direct into on-site tanks whereas Amplify Premium Diesel is available at over 1,400 retail sites nationally and via bulk delivery.
There are 4 key benefits that separate Amplify Premium fuels from regular, unadditised fuels. They contain our unique, multi function additives that help your engine work at its peak.
All Amplify Premium fuels
Our unique cleaning agent helps detox engines by removing fuel injector deposits as you drive. This can help restore engine performance.
Over time abrasive rust particles can build up and cause engine parts to wear. Our rust inhibitor prevents the formation of rust, helping to keep engines healthier for longer.
Amplify Premium 95 and 98
Metal parts in an engine can rub together while the engine is running.
Our friction reducing additive keeps parts moving freely and protects against engine wear.
Amplify Premium Diesel
Regular diesel can foam as drivers fill up. This can be messy and may take longer to fill.
Our new anti-foaming agent helps overcome both of these issues for a cleaner and faster fill that forms no stable foam.
Most modern petrol and diesel engines employ high pressure direct fuel injection systems for optimum control of the fuel flow. This type of system places the injector inside the combustion chamber where it is directly exposed to the temperature and pressure of combustion. Deposits form when small amounts of fuel remain on the injector tip surface after the engine is stopped. The residual heat in the injector effectively cooks the fuel leading to a carbon-based deposit forming on the injector surface.
A second source of deposits originates from micro-contaminants in the fuel itself. The modern supply chain of fuel is complex and involves refining, sea freight, pipelines, tanker trucks and retail dispensing. Micro-contaminants form due the additives that may be introduced during the refining process, salt contamination during shipping and insufficient filtration in the vehicle itself.
Both of these sources of deposits can lead to blocked nozzles in the injector tip and binding of the internal injector mechanism which can affect the flow of fuel into the combustion chamber. At best, the fuel flow may be restricted and potential uneven spray pattern which leads to a loss of power. At worst, the injector may work intermittently or will severely restrict the flow of fuel which can lead to a significant loss of power.
Everyone. No matter what the age or condition of the engine, the cleaning effect of our additives can help to output more power, achieve better acceleration and smoother running.
High octane Amplify Premium 95 and 98 are suitable for all vehicles designed to run on unleaded petrol.
Ampol Amplify Premium fuels have been developed and tested to suit tough Australian conditions. We continually improve our extensive range of fuels to ensure we keep pace with engine technology developments. In 2020, we are launching Ampol Amplify Premium Petrol - our most advanced technology with better cleaning performance in direct injection gasoline engines – and Amplify Premium Diesel fuel with the latest deposit control additive technology with proven performance thru industry standards and local trials.
The Worldwide Fuel Charter (WWFC) for Gasoline and Diesel Fuel, provides guidelines on how fuel quality can significantly affect engine and vehicle operation, durability and emissions performance. Its sixth edition published in 2019, states that the conformity of modern engines with their specified performance in terms of power, fuel consumption and emissions over time will depend largely on the cleanliness of their injectors.
Introducing the faster way to pay for fuel. FuelPay is a feature available on the Ampol App that lets you pay for fuel via phone without the need to queue in store.
FuelPay® can only be used at participating Ampol sites (which as we transition to the Ampol brand may be branded, Caltex# or Ampol). FuelPay is currently available to use across more than 600 participating Ampol sites across Australia.
FuelPay® is available to all customers who have downloaded the Ampol App, registered for FuelPay® and would like to pay for fuel using a valid MasterCard or Visa card, or using Apple Pay. You must ensure you have a working internet connection on your phone to be able to use FuelPay®. Some stores may have customer Wi-Fi which you can connect to use FuelPay®.
You are only able to have one AmpolCard / StarCard# linked to one account, which can only be used on one device. If you would like to add another fuel card, you will need to remove the AmpolCard or StarCard# you have set as your payment method.
Yes, you can now collect Everyday Rewards points every time you fill up with FuelPay via the Ampol App.
FuelPay cannot be used in conjunction with any other discount. The NRMA discount is only available through the NRMA app which needs to be presented in store at participating sites.
FuelPay cannot be used in conjunction with any other discount. The Toyota discount is only available through the myToyota app which needs to be presented in store at participating sites.
FuelPay cannot be used in conjunction with any other discount. The Uber discount is only available to Uber drivers through the Uber app which needs to be presented in store at participating sites.
No, this is complimentary to your physical card. If there are any issues that do arise, it means that you can still pay for your fuel using your card.
You can use your phone on the forecourt, except while refuelling. Once you have replaced the pump nozzle, you are welcome to open the Ampol app on your phone. Please make sure to be careful and watch out for other customers and drivers when using your phone and watch.
FuelPay can only be activated by the Account Holder through myAmpol > Fuel Cards portal. If you are the account holder and would like to activate FuelPay on your card/s:
- Log in to myAmpol
- Go to the Fuel Cards portal
- Click through to Card Management>Maintain Card
- Search for the card number you wish to activate FuelPay on
- Under “Additional Products and Services”, select ‘Yes’ for FuelPay.
- Submit your changes. This should take 15 minutes to be implemented.
Download the Ampol app and use the FuelPay® feature to save 6c off per litre* on fuel on your first 3 fuel purchases. If a discount is applicable it will be calculated and displayed on the payment screen once you have entered the pump number.
Please note, AmpolCard and StarCard# customers are not eligible for the 6c off per litre discount through the Ampol app.
You can delete the Ampol app on your phone at any time but if you would no longer like to use your account and would like to permanently delete it, please email email@example.com.
FuelPay® is currently available at more than 600 sites across Australia.
You can use the Store Locator within the app to identify participating sites in your area. Simply tap on store locator and filter FuelPay® under services.
When you arrive at one of our service stations, the Ampol app will also be able to use your phone’s GPS and location services to let you know if FuelPay® is available and ready to use. If you are not at a FuelPay® enabled site please pay in-store. To find a store near you go to https://www.ampol.com.au/service-stations/find-a-service-station
- When using the Ampol app, go to the Profile tab.
- Once here, tap Everyday Rewards and select the ‘Add Everyday Rewards’ link.
- You will then be taken to the Everyday Rewards registration page to register. If you already have an Everyday Rewards account, then sign in to link your profile.
Once linked, you can start collecting points every time you fill up using FuelPay on the Ampol app. Terms and Conditions apply: https://www.woolworthsrewards.com.au/terms.html.
When using the Ampol app, go to the Profile tab. Once here, tap Everyday Rewards and select the ‘Add Everyday Rewards’ link. You will then be taken to the Everyday Rewards registration page to register. If you already have an Everyday Rewards account, then sign in to link your profile. Once linked, you can start collecting points every time you fill up using FuelPay on the Ampol app. Terms and Conditions apply: https://www.woolworthsrewards.com.au/terms.html.
Once you’ve registered, you’ll be asked to verify your mobile number. We’ll send you a confirmation code via text. Enter this into the confirmation screen and your mobile verification is complete. This is to help us confirm your identity.
If you haven’t received an authorisation code please check that you’ve entered the correct mobile number and that you have phone signal.
You can tap the back button on the top left of the app screen and enter your mobile number again. Give it a few minutes, you should get a second code. If that still doesn’t work, please contact Ampol Customer Service.
Your receipt will be emailed to you at the time of transaction in the form of a tax invoice. This will be sent to the email address you registered for FuelPay with. The receipts can’t currently be stored in the Ampol app.
The app will clear the transaction from the system in store if payment via FuelPay is successful.
Before you can use a new AmpolCard or StarCard# with FuelPay, you will have to use the physical card in store to ensure you have entered a PIN for the card. Once this has happened, you will be able to use your card with FuelPay.
Yes, FuelPay® is available for all customers who would like to pay using MasterCard or Visa card, including pre-paid MasterCard and Visa cards.
Yes, any negotiated discounts will still apply when using FuelPay.
First, make sure you check your spam or junk folder. Then, re-register and ensure all your details are correct.
Unfortunately, we can’t activate your account until we verify your email.
First, check you have the most recent version of the app.
Then check you are connected to the internet and your location services are activated.
Make sure that you are at a FuelPay enabled site. You can use the store locator within the app, simply look on store locator and filter FuelPay under services, this will identify participating sites in your area.
If FuelPay has an outage or FuelPay cannot connect, the app will display a screen advising you to pay in store.
If problems continue to persist, contact the Ampol Customer Service team firstname.lastname@example.org
In the event your app displays a ‘Your payment failed’ message then you will be presented with a screen requesting you to pay in store instead. Before you head in store, please check your registered email account to see if you received an email confirming an unsuccessful transaction.
One of our Customer Service Attendants will be able to process the payment in-store as per standard payment options.
This may be for a number of reasons.
- Make sure that you’re at a FuelPay-enabled site.
- Check your phone’s location services. Go to your settings and ensure that they are turned on.
- The app may be having trouble picking up the location. If you are in your car, try stepping out or moving around to see if it can pick up your location.
Like any app, our apps are only as fast as the network. If the ‘payment successful’ screen does not appear, please check your registered email to see if the transaction went through. If you have not been emailed a receipt confirming payment, please pay in store instead. If you are experiencing issues with FuelPay, feel free to contact Ampol Customer Service email@example.com.
If you choose the wrong pump and have already hit ‘Pay now’ you will need to go into the store where a Customer Service Attendant will assist you.
Please make sure you select the right pump number before you hit ‘Pay now’ and confirm in the app.
For any questions related to the app or technical support please contact the Ampol Customer Service team firstname.lastname@example.org.
If your AmpolCard / StarCard# is lost, stolen or closed, you will need to follow the normal process when your card is either lost or stolen by calling the Ampol Customer Service team, or by changing the status of the card through the Fuel Cards portal via myAmpol. If the card is lost, stolen, or closed it will not be able to be added by anyone else who may find it.
1. Fill up
The next time you visit a participating FuelPay® site, fill your car with your preferred fuel and amount and take note of your pump number.
2. Enter your pump number
Once you have replaced the pump nozzle, open your Ampol app, enter your pump number and check the amount shown in the app against what’s displayed on the pump, take a moment to double check you’ve entered the right pump number and tap the blue tick to confirm.
3. Tap “pay now”Confirm the amount to pay by selecting the “pay now” button. The app will show that your payment was successful and a receipt will be emailed to you, then you’re good to go.
If you enter your pump number and nothing comes up on your screen, please double check your pump number. If nothing is being presented, please pay in store instead and a Customer Service Attendant will notify the support team.
If your nominated AmpolCard / StarCard# is not working, please check that your card has not expired, is inactive or has been reported stolen or lost. If this is the case, you will need to contact your Account Holder so that they can contact our Customer Service team.
If your nominated Visa or MasterCard is not working, you will need to contact your banking institution.
Should this occur whilst you are at the pump, please head in store and one of our Customer Service Attendants will help you. You can always pay in store.
You will save 6c per litre on your first 3 fills when you use FuelPay®.
You will be entitled to a 6c off per litre discount on an additional fill each time you refer a friend, who is not an existing user of FuelPay® and get them to purchase fuel using FuelPay® on their phone.
To refer a friend simply go to your profile tab in the Ampol app, select ‘Refer a friend’ and then select the ‘Refer a friend’ button. This will generate either a SMS or email for you to send to multiple friends of your choice.
You can collate as many additional 6c off per litre discounts as you like, please note, the maximum discount per fill is limited to 6c per litre which cannot be used in conjunction with any other offer.
You will not have to enter your PIN in the app. Instead, you will need to enter your phone PIN or use the phone’s biometric security (Touch ID or Face ID) to authorise a payment. Having one of these options is mandatory on your device for FuelPay to work.
Once the app has downloaded, it will prompt you to enable location services on your phone to use FuelPay®.
Location services must be turned on for the app to work so that the app knows which service station you are at and you must have an internet connection to use FuelPay®. Some stores may have customer Wi-Fi which you can connect to use FuelPay®.
The first time you open the Ampol app, you will be able to follow the prompts to go through the registration process. To register, enter your email, name and mobile, then set up a password.
We’ll send you a verification email. You will need to click on the ‘Verify your email’ button to verify your account.
You will then be asked to verify your mobile number. We’ll send you a confirmation code via text. Enter this into the confirmation screen and your mobile verification is complete.
Next, enter your payment method details and you’ll be all ready to go.
For AmpolCard and StarCard# customers, you must ensure that your Account Holder has activated FuelPay on your card via the myAmpol portal for this to work.
No, the Ampol app is free to download. The only charges associated are the fuel transactions you make which will be charged to your nominated payment method.
For AmpolCard and StarCard# customers, fuel transactions will appear on your statement as per usual.
E10 Bio Unleaded
Yes. There’s no problem mixing Ampol E10 Unleaded with Ampol’s regular or Amplify premium unleaded fuel.
Many new vehicles require 95 RON premium unleaded petrol as a result of the manufacturers’ push to lower vehicle emissions by increasing engine compression ratios.
The octane level of Ampol E10 Unleaded petrol is 94 RON which although higher than regular Unleaded, is still not at the level required to prevent pre-ignition in vehicles designed for premium fuels.
Ampol E10 Unleaded is suitable for use in most new and many older cars, utes, vans, and motorcycles as indicated in the owner’s manual. However, ethanol has different solvent properties to petrol and the use of E10 Unleaded petrol may dissolve built-up residues in fuel systems in older vehicles, leading to fuel filter blocking.
Many vehicles will include a label on the inside of the fuel filler door indicating that fuels with up to 10% ethanol are suitable.
Ampol E10 Unleaded is a blend up to 10% ethanol and 90% regular unleaded petrol. To create Ampol E10 Unleaded petrol, the ethanol is mixed into the regular unleaded as the fuel tanker is being loaded at the fuel terminal. The quantity of ethanol introduced into the unleaded petrol stream is carefully controlled to ensure the final blend meets the requirements of the relevant Australian Fuel Quality standards.
E10 Unleaded is a mixture of Ethanol and regular 91 Octane unleaded petrol. Ethanol is a natural product made from crops such as sugar cane, sorghum or wheat. Ampol E10 Unleaded contains 10% ethanol and 90% unleaded petrol, which complies with the limit set under the Australian government’s national fuel standards.
E10 Unleaded can help reduce our reliance on fossil fuels and lower greenhouse gas emissions. Ethanol is a biofuel made from non-fossil fuel sources, such as plant or animal products. Biofuels burn cleaner and are renewable. This means they’re better for the environment than traditional fossil fuels.
The legislation supporting the introduction of ethanol blended fuels was introduced in 2003 and was adopted nationally in 2005. In 2007, the NSW Government mandated that a minimum percentage of all petrol sold by selected major fuel distributors must be ethanol blends. In 2017, the QLD Government also introduced a biofuels mandate that set out minimum percentage of ethanol fuel blends.
Apart from the environmental benefits associated with using Ampol E10 Unleaded, Ampol-sourced ethanol is largely made from Australian-grown sugar, sorghum and wheat crops. Filling up with Ampol E10 Unleaded helps support employment and local businesses in regional Australia.
Lubricants - Mobil Delvac
It’s true that Mobil Delvac can help to extend the life of your commercial vehicle engine.
However, the actual life of an engine prior to overhaul depends on many variables from oil-drain intervals and maintenance practices to your driving habits and the load carried.
But using Mobil Delvac engine oils will certainly help keep the engine-life odds in your favour.
Both in the engine and driveline, it can.
So you have two things to consider: A multigrade product tends to provide better fuel economy than a monograde (e.g., a 5W-40 is better than a 40 grade) and lower viscosity products tend to provide better fuel economy than higher viscosity products (e.g., a 5W-30 provides better fuel economy than both a 10W-30 and a 15W-40).
As equipment ages, deposits and wear accumulate, resulting in a decrease in equipment efficiency. Mobil Delvac™ lubricants are able to protect the engine against deposit formation and wear, and resist soot-induced and oxidative viscosity thickening, allowing the equipment to maintain fuel economy throughout its life, making Mobil Delvac a great choice for diesel engine oil.
During winter weather conditions, vehicle suspension components can be subjected to more adverse conditions, such as increased water and contamination from road salting.
Careful attention is needed to ensure that the suspension components are greased at a regular interval and the proper amount of grease is applied to help minimize the entry of road contaminants, and to replace grease that has been washed out due to excessive water exposure. It is also important not to over grease components as this can rupture seals and lead to reduced component life.
A ruptured seal can lead to loss of grease and lack of lubrication as well as intrusion of road contaminants, water, dirt, etc. Differentials and wheel hubs can be exposed to increased water intrusion during winter months from wet road conditions, high water at curbs, road flooding, etc.
The lubricant condition should be inspected for water contamination when levels are checked.
A visual inspection that shows a hazy or cloudy appearance or visible water droplets can indicate an excessively wet lubricant. Any indication of water intrusion should be investigated for the cause and the lubricant changed.
Many truck engines idle for very prolonged periods during cold winter temperature conditions to allow for warm-up and to keep the cab warm.
Prolonged idling will reduce engine life and also waste fuel. Engines operate cooler while idling, and during long idle periods in winter's cold temperatures, moisture in the intake air can condense in the engine crankcase and produce corrosive sulphuric acid, which can attack soft bearing alloys.
Long idling also contributes to increased soot and combustion contaminants, which will shorten the engine oil's life prematurely and can lead to excessive piston deposits, sludge formation and detrimental viscosity effects.
Choosing a high-performing product like Mobil Delvac is a great step toward long equipment life, but for heavy-duty trucks, you need the right viscosity grade.
Go for a 5W-30 synthetic product to provide protection against wear and maintain oil pressure.
A proper preventive maintenance program is also critical; this not only means that appropriate inspections, check-ups and work are done but also that they are done at the right interval.
For most applications, Mobilgrease XHP 222 is recommended.
It is a National Lubricating Grease Institute (NLGI) #2 lithium complex grease, designed specifically for use in severe on-road, heavy-duty trucking.
It is particularly effective in rust protection. It also has sealing and tacky consistency in dry conditions, and its high-water resistance capabilities help reduce lubricant consumption and increase bearing protection in wet environments.
Most important, it offers very good rust and corrosion protection to help provide long life to bearings and chassis lube points.
Mobil Delvac 1™ synthetic lubricants are fully compatible with their mineral oil counterparts, and it is practical to switch.
The outstanding performance improvements of Mobil Delvac 1 synthetic products over mineral oils can be realised at all kinds of ambient temperatures.
To realise these benefits, including improved efficiency and cost benefits, Mobil Delvac 1 products are recommended to use all year round.
Fifth wheel trailer mechanisms are subjected to a great deal of sliding and shock loading. Typically, fifth wheel surfaces should be coated with NLGI #2 grease before connecting the trailer. Since the existing grease on the surface has probably already collected dirt and other contamination, it should be cleaned before applying new grease.
Some fifth wheel mechanisms also contain a rack and pinion gear for positioning the trailer. These components often require special greases containing solids such as molybdenum disulphide or graphite so that the contact surfaces continue to be lubricated when the grease is squeezed out.
For most applications, we recommend Mobil Delvac™ Xtreme Grease 222 Special. It is a NLGI #2 lithium complex grease, designed specifically for use in severe on-road, heavy-duty trucking. It is particularly effective in rust protection. It also has sealing and tacky consistency in dry conditions, and its high-water resistance capabilities help reduce lubricant consumption and increase bearing protection in wet environments.
Most important, it offers very good rust and corrosion protection to help provide long life to bearings and chassis lube points.
Mobil Delvac™ lubricants are formulated with a balanced additive system to provide outstanding performance for equipment.
We invest millions of dollars testing our formulations to ensure this performance.
Use of an aftermarket additive can easily throw this balance off, potentially causing severe problems.
Additionally, many equipment builders now state in their service manuals that they specifically recommend against the use of these aftermarket additives.
When you make a decision to purchase Mobil Delvac products, you can rest assured that they are formulated to provide optimal lubricating performance without any need for additional additives.
Changing oil performance standards are directly related to continuously evolving emissions and fuel economy regulations.
In an effort to obtain cleaner air, the trucking industry must abide by these governmental regulations.
That means they are constantly making design changes to their equipment, whether it’s the engine exhaust or implementations to the engine design, generally resulting in a harsher environment for the oil: higher temperatures, higher soot loads or even the need to be compatible with after-treatment systems.
Bottom line? Low emission engines need higher performing products. Therefore, when emissions regulations change, so do oil specifications.
Even if you have an older engine that does not meet the latest emissions standards, it still benefits from oils that are formulated to the latest standards.
Because they flow better at low temperatures, it’s possible to manufacture thinner synthetic oils and it’s these low viscosity oils that modern engines need to help reduce fuel consumption and emissions.
Synthetic oils also have a higher film strength, which gives better protection and reduced wear. And, as they are more stable and less volatile at high temperatures, they work better for longer, effectively reducing the engine’s oil consumption.
Base oils, viscosity modifiers and performance additives are the three vital ingredients that go into engine oils.
Careful selection and skilful blending goes into formulating each lubricant to provide maximum engine protection, making it the perfect diesel engine oil for commercial vehicles.
Mineral oils are derived directly from the crude oil refining process, whereas synthetic oils are altered by chemical processing which improves their chemical structure.
As a result, synthetic oils perform better than mineral oils at all temperatures and are more durable.
As they are higher quality, offer higher performance and longer life, fully synthetic oils cost more than mineral oils.
Synthetic lubricants resist degradation at high temperatures better than conventional oils, leading to long oil life and reduced deposits, sludge, and varnish formation.
At low temperatures, synthetic lubricants flow better than conventional oils, allowing them to reach components faster in order to provide quicker and better protection against wear.
Because synthetic lubricants impart lower friction properties under load, they can help equipment operate more efficiently than conventional oils.
This increased operational efficiency can be seen in improved fuel economy and lower operating temperatures, particularly in axle and transmission applications.
In addition, many equipment builders endorse extended oil drain intervals when properly approved synthetic oils are used.
In fact, many of world’s transmission and axle builders provide an extended warranty for those using approved synthetic lubricants in their equipment.
It’s the job of engine and gear oils to reduce friction between moving parts, protect against corrosion and keep components clean.
By coming between and adhering to metal, the lubricants ensure the components effectively 'float' on a thin film of oil, preventing the metal-to-metal contact that causes friction, heat and wear.
By preventing the build-up of dirt, and keeping engine parts clean and in good condition, lubricants can also help prevent corrosion and premature engine damage.
The better the quality of the oil, the better its long-term ability to perform these functions, ultimately increasing the reliability and performance of the engine.
Lubricants - Industrial
Many rolling element bearings require relubrication of small quantities of grease between grease flushing intervals.
This is best done with a low-pressure grease gun. If seals are in good condition, the quantity of grease needed may be small and infrequent.
Check the amount of grease in the bearing – remove fitting or grease plug to allow excess grease to come out.
Check bearings and seals for excess leakage.
Apply a few “shots” of grease at a time.
Yes, with the following conditions:
If the amount of oil is small, covering only low spots in the surface of the grease.
The grease readily absorbs the oil upon stirring.
Ahead of applying a new grease, thoroughly clean – or flush out – the previous grease from the bearing. This avoids compatibility issues and helps ensure that the new grease can perform at an optimum level.
If this cannot be carried out, mitigating actions should focus on minimizing the amount of the displaced grease remaining in the application, such as by increasing relubrication frequency to facilitate a purge of old grease in a timely manner.
Where bearings are subject to contamination, more frequent relubrication may be necessary.
Contamination will lead to unusual operation such as hot, noisy, vibrating or leaking bearings. Be sure to spot, report and act on those.
How important is cleaning excess grease and dirt?
Be sure to clean up all excess grease and dirt from the bearing and surrounding areas. Excess grease and dirt on external surfaces acts as an insulator and prevents heat dissipation. Additionally, excess grease on the external surfaces and floors can introduce a safety hazard to personnel.
Follow these steps for bearings equipped with fitting and no drain:
1. If safe, remove fitting while equipment is running at operating temperature to allow any purging of excess grease in the bearing.
2. Clean and replace fitting. Pump a limited quantity of grease into the bearing to avoid rupturing the grease seal.
3. Remove the fitting and allow the equipment to run at its operating temperature for several minutes to purge excessive grease. If no grease purges, the bearing was most likely very dry; this requires repeating steps 2 and 3 until excess grease purges.
4. Replace the grease fitting.
Follow these steps for bearings equipped with fitting and drain:
1.Remove lower drain plug; clean out any hardened grease. Wipe the grease fitting clean.
2. Pump grease into the fitting until old grease is purged and new grease appears. If it is safe and practical, it is preferable to run the machine while performing this task.
3. While the drain plug is removed, allow the machine to run at operating temperature. This allows the grease to expand and forces the excess out the drain orifice, thus relieving the internal pressure. The excess grease will cease draining when normal pressure in the bearing housing is reached (approximately 10 to 30 minutes).
4. Clean and replace the drain plug.
Follow these steps for bearings equipped with relief-type fitting and no drain:
1. Clean the fitting and pump grease into the bearing until grease relieves from the relief fitting.
2. If, after considerable grease pumping, grease does not come out of the relief fitting, the relief slot may be plugged. Remove the relief fitting and clean the relief slot or replace with a new fitting. Repeat step 1 after the fitting has been cleaned or replaced.
3. Run the equipment at operating temperature and check for excess grease at the relief fitting.
A bearing should never be greased more than two-thirds full – leaving one-third air space – to allow for optimal operation.
Refer to the bearing builder manual to determine the exact grease quantity required.
Unfortunately, there's no one single answer, because there's a long list of factors that influence relubrication frequency.
Generally, the smaller the bearing and faster the speed, the less frequent the interval for relubrication with grease. Larger, slower bearings require more frequent relubrication.
Different types of bearings require different relubrication frequencies:
Radial ball = base interval
Cylindrical roller = 5 times as frequent
Thrust-ball and roller = 10 times as frequent
Store your bearings in their original packaging. The best ways to store bearings is horizontally in a dry place and in their original, unopened package. Never place bearings on a dirty surface.
Rotate your bearings while they’re in storage. For greased bearings, periodically turn over sealed and shielded bearings to prevent the grease from settling on one side.
Use identical bearings for replacements. If needed, contact your authorized bearing distributor or manufacturer for interchange information.
Never wash new bearings before installation. The bearing manufacturers take great care to package and ship bearings that are dirt-free and ready for lubrication. There’s really no need to wash them or remove protective slushing compound.
Higher temperatures increase a grease oxidation rate, typically doubling it for every 10°C (18°F) rise above 65°C (150°F). Grease softens as temperatures increase and may become fluid enough to leak out of housings. And oil separation and volatility also increase with temperature.
Therefore, high temperature operation requires relubrication more often; high-temperature greases that have the capability to maintain structural stability, oil separation, volatility and oxidation under control can help extend that frequency.
Intervention on machinery requires a prior risk analysis to identify potential mishaps during or as a consequence of the maintenance, and therefore determine a safe sequence of events and required protective gears.
Beware in particular of high-pressure build up in the dispensing devices or in the bearing when conducting regreasing operations
Ampol Best All Rounder
The Ampol Best All Rounder program empowers secondary schools to acknowledge a final year student who has made an exemplary contribution to their school and wider community.
We believe that recognising and celebrating the all-round contribution of final year students beyond academic achievement is important to building well-rounded graduates that will be our leaders of tomorrow.
There is no cost in participating and the award pack can be handed to the student at an end of year awards night or graduation ceremony.
No, you cannot currently enjoy money off your shopping at Ampol locations (which as we transition from Caltex to Ampol may be branded Caltex or Ampol).Visit everydayrewards.com.au for more information about the Everyday Rewards program and how you can enjoy your Everyday Rewards points
You can collect Everyday Rewards points at Ampol if you do not run a business.
Visit everydayrewards.com.au for further information.
You can update the selected Everyday Rewards card that is linked to your AmpolCard account by accessing myAmpol, and clicking the ‘Update my card preference’ button.Note that you can only link one Everyday Rewards card to your AmpolCard account at any time.
You may be eligible to collect Everyday Rewards points on purchases you make on your AmpolCard from a participating Ampol site:
- 2 Points for every litre of Premium Petrol
- 2 Point for every litre of Premium Diesel
- 1 Point for every litre of Regular Petrol
- 1 Point for every litre of Regular Diesel
- 1 Point for every $1 spent on eligible in-store purchases
- 1 Point for every $1 spend on vehicle servicing, repairs and parts with AmpolCard Services and Repairs at approved merchant locations.
The earn rates above may not apply to all customers. Please confirm your earn rate by calling the Customers Service team on 1300 365 096.
For full terms and conditions refer to the AmpolCard Loyalty Program Reward Scheme
Everyday Rewards program is where you can simply shop and save money. It is a customer loyalty program which Woolworths Group Limited (Woolworths) operates throughout Australia.
Now eligible AmpolCard customers can collect Everyday Rewards points on fuel and selected in-store purchases at participating Ampol stores (which may be branded Caltex or Ampol) by linking AmpolCard to Everyday Rewards*.
Visit everydayrewards.com.au for more information about the Everyday Rewards program and how you can enjoy your Everyday Rewards points on your shopping or convert Everyday Rewards points to Qantas Points.
Please call the AmpolCard Customers Service team on 1300 365 096 or email email@example.com to check Everyday Rewards eligibility on your AmpolCard.
*Everyday Rewards points are offered under and subject to the AmpolCard Loyalty Program Rewards Scheme Terms and Conditions and AmpolCard Terms and Conditions. You must have an Everyday Rewards account to collect Everyday Rewards points. If you do not have an Everyday Rewards account, you are able tooin here. Woolworths Everyday Rewards Membership and Everyday Rewards points are subject to the Everyday Rewards Terms and Conditions. Everyday Rewards points are collected on fuel purchases and eligible in-store purchases at all Ampol locations (which as we transition from Caltex to Ampol may be branded Caltex or Ampol) across mainland Australia. Ampol locations in Tasmania are currently excluded from the Everyday Rewards Program, and you will not collect Everyday Rewards points at Ampol locations in Tasmania. Product exclusions apply on points collected, refer to the AmpolCard Loyalty Programs Reward Scheme Terms and Conditions.
You can pay your AmpolCard via direct debit from:
- a nominated bank account; or
- a nominated credit card
Your AmpolCard payment will be debited on a monthly basis from your nominated account.
There are over 1900 service stations Australia-wide that accept AmpolCard. To locate a service station by state, town or suburb, or to plan a trip via participating service stations, click here for the site locator or call 1300 365 096.
Physical AmpolCash cards are accepted at all Ampol locations across Australia (which as we transition from Caltex to Ampol may be branded Caltex or Ampol). That’s over 1,900 locations nation-wide.
AmpolCash Digital can be redeemed at participating Ampol locations which as we transition from Caltex to Ampol may be branded Caltex or Ampol.
HaloGo on AmpolCard
As long as you ensure that your tank access door is ajar and HaloGo can access the fuel tank, then they can fill you up! HaloGo will secure it closed once they have completed the fill up.
To use your AmpolCard with HaloGo, you will need to select ‘HaloGo’ under the Products and Services section when updating card details in myAmpol
HaloGo’s pump price on the day is based on the average price of similar fuel in your area, derived from eight local service stations regardless of brand.
The price of fuel is managed in-app by HaloGo and not by Ampol.
HaloGo is a fuel delivery service. They bring fuel to your car if you are too busy, or unable to go to a service station.
Yes, all AmpolCard transactions, HaloGo charges and delivery service fee will be consolidated onto your monthly AmpolCard statement.
If you're an existing AmpolCard customer with a discount on pump, it will still be applied to your transactions. If you are on any other type of discount structure, please contact your Business Manager.
If you already have an account with MYOB, then use the myAmpol portal to integrate your accounts. Simply follow this step-by-step guide:
- Log in to myAmpol
- Click on the Fuel Cards button
- Click on Account & Transactions
- You will see a "Connect to MYOB" button on the right hand side. Read and Agree the Terms & Conditions, then click on the "Connect to MYOB" button
Log in to MYOB to validate the integration.
When successful, all future AmpolCard statement details will be loaded to your MYOB account followed shortly by a copy of your statement (the same one that you still receive via email).
Ampol also offers an integration to Xero.
Simply register for myAmpol at https://my.ampol.com.au/Login.aspx. Your online account will be opened within 48 hours and you’ll receive a confirmation email. You can then follow the instructions above.
Ampol will transfer your AmpolCard statement data to MYOB for each billing cycle. You can expect to see:
- Fuel purchases by fuel type (i.e. ULP, Diesel, E10, etc)
- Non Fuels purchases
- Card fees
- AdBlue/Lubricants purchases
- Payments made
- When requesting Roadside Assistance, the driver must remain with the vehicle. Service will not be provided to unattended vehicles.
- Should special equipment be necessary to deliver the Service or where the Service Provider has to return to their service facility to obtain any special equipment required, the additional cost will be invoiced as an additional charge to your AmpolCard account.
- When signing up for Roadside Assistance, please ensure your vehicle registration details are correct, as these will be cross checked whenever assistance is required.
*Provision of Services outside Australia (and for the purposes of this agreement, “Australia” includes the mainland and Tasmania but excludes any other off-shore territory or Island).
Your location is defined by your point of pickup. Regional v’s Metropolitan can be clarified per below:
NSW & ACT
- Metropolitan area means the metropolitan areas of Sydney, Newcastle (including Raymond Terrace, Nelson Bay and Maitland), Blue Mountains (including Springwood and Katoomba), Illawarra (including Kiama, Wollongong and Picton) and all areas of the ACT.
- Country Areas means all areas of New South Wales that are outside the Metropolitan Areas above.
- Metro Area means Melbourne Metropolitan or Geelong urban areas.
- Country Area(s) means those areas of Victoria outside the Melbourne Metropolitan or Geelong urban areas.
- Metro Area covers within the greater Gold Coast, Brisbane or Sunshine Coast regions.
- Country Area mean those areas of Queensland outside of the greater Gold Coast, Brisbane or Sunshine Coast regions.
- Metro Area means the geographic area of Adelaide.
- Country Area means the areas outside of the geographical area of Adelaide.
- Metropolitan Area means the Perth metropolitan area as detailed by the WA Planning Commission Metropolitan Region Scheme map, as well as Mandurah.
- Country Area(s) means areas within Western Australia but outside the Metropolitan Area.
- Metro Area is the geographic area of Darwin and Alice Springs.
- Country Area is defined as the areas outside of the geographic area of Darwin and Alice Springs.
- Metro Area is defined as the Hobart Metropolitan area.
- Country area is defined as everything outside the Hobart Metropolitan area.
If you have an existing myAmpol account:
1. Log onto myAmpol
2. Click on the Fuel Cards button,
3. Click on 'Card Management' and then 'Maintain Card'
4. Scroll down to ‘Additional Products and Services’ and select Roadside Assistance
You can sign up for Roadside Assistance via:
- AmpolCard application form – when creating your AmpolCard account you can nominate Roadside Assistance for each of your applicable AmpolCards.
- myAmpol – you can add Roadside Assistance to existing AmpolCards or to newly ordered AmpolCards using the Ampol online self-service portal.
- Bulk AmpolCard order form – Roadside Assistance can be added to selected cards when ordering AmpolCards in bulk.
Your NRMA technician can provide commercial roadside diagnostics and repairs, both electrical and mechanical. This includes fault diagnosis and mobilisation of the vehicle wherever possible. They can also test the battery on site and fit a spare tyre if necessary. Other services include*:
- Flat battery jumpstarts
- Installation of new battery*
- Entry to the vehicle if keys are locked inside
- Minor repairs to items such as hoses or belts
- Replacement of fuses or headlight globes (subject to availability of parts)
- Mobile locksmith for key or lock-related faults (including lost or stolen keys)*
- Towing to your nominated repairer* (Towing outside of free towing benefit is at customer’s cost)
- Referral to your preferred windscreen repairer for glass replacement*
- Wheel and tyre changing assistance
- Emergency fuel* (fuel charges may apply).
*Products/additional services are at the customer’s cost.
- Towing for mechanical breakdowns - if it’s not possible to fix your car by the side of the road or if repairing the problem could affect your vehicle warranty
- Towing over 30 km - if your vehicle is outside the 30km radius for free towing and cannot be fixed on the roadside
- Wheel changing - if we need to replace a flat tyre with a new one
- Replacing flat batteries
- Emergency fuel (where government regulations permit), or transporting to the nearest refuelling station
- Key lockouts - arranging a locksmith to attend if the costs exceed $150.
*Products/additional services are at the customer’s cost.
- Sign up fee - Nil
- Termination fee - Nil
- Monthly fee - $9.95 (incl. GST) per policy per vehicle
- Call out fee - $250 per call out
- Additional charges – as agreed depending on service provided
• Passenger - for vehicles under 3.5 tonnes
• Truck Roadside Assistance - for vehicles from 3.5-12 tonnes (GVM). Includes free towing (20kms metropolitan, 50kms regional)
• Heavy vehicle - coverage for vehicles greater than 12 tonnes (GVM)
Services and Repairs
If you already have an account with Xero, then use the myAmpol portal to integrate your accounts. Simply follow this step-by-step guide:
1. Log in to myAmpol2. Click on the Fuel Cards button
3. Click on Account & Transactions
4. You will see a "Connect to Xero" button on the right hand side. Read and Agree the Terms & Conditions, then click on the "Connect to Xero" button
5. Log in to Xero to validate the integration
When successful, all future AmpolCard statement details will be loaded to your Xero account followed shortly by a copy of your statement (the same one that you still receive via email).
Simply register for myAmpol. Your online account will be opened within 48 hours and you’ll receive a confirmation email. You can then follow the instructions above.