Get In Touch

Get in Touch

We're here to help.

Have a question?

We’ve put together a list of answers to the most common questions that we get from our customers. From fuel pricing to product information, payment options and people programs, you’ll find what you’re looking for here.

AmpolCard Support

How can we help? Phone number Hours
AmpolCard Customer Service 1300 365 096 Monday to Friday, 8:30am - 6pm (AEST)
Lost and Stolen Fuel Cards 1300 365 096 24 hours, 7 days
Roadside Assistance 1800 225 111
24 hours, 7 days


Customer/General Enquiries

How can we help? Phone number Hours
Customer Feedback 1800 240 398 Monday to Friday, 8:30am - 5pm (AEST)


Terminal/Refinery Support

Community hotlines are in place for residents local to the sites and are not equipped to assist with customer queries. For these queries, please contact the relevant number in the table above.
How can we help? Phone number Hours
Lytton Refinery Community Hotline 1800 675 487 24 hours, 7 days
Kurnell Terminal Community Hotline 1800 802 385 24 hours, 7 days
All Other Terminal Community Hotlines 1800 033 111 24 hours, 7 days
Investor Enquiries