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We're here to help.
Have a question?
We’ve put together a list of answers to the most common questions that we get from our customers. From fuel pricing to product information, payment options and people programs, you’ll find what you’re looking for here.
VIEW OUR FAQS
Call us
Customer/General Enquiries
| How can we help? | Phone number | Hours |
|---|---|---|
| Customer Feedback | 1800 240 398 | Monday to Friday, 8:30am - 5pm (AEST) |
AmpolCard Support
| How can we help? | Phone number | Hours |
|---|---|---|
| AmpolCard Customer Service | 1300 365 096 | Monday to Friday, 8:30am - 6pm (AEST) |
| Lost and Stolen Fuel Cards | 1300 365 096 | 24 hours, 7 days |
| Roadside Assistance | 1800 225 111 |
24 hours, 7 days |
Other Support
| How can we help? | Phone number | Hours |
|---|---|---|
| On-site Refuelling | 1300 255 677 | Monday to Friday, 7:00am - 5pm (Local time) |
| Lubelink Fuel and Lubricant Technical Support | 1300 364 169 |
Monday to Thursday, 8:00am – 5:30pm (AEST) Friday, 8:00am – 5:00pm (AEST) |
| myAmpol Account Support | 1300 662 669 | Monday to Friday, 8:30am - 5pm (AEST) |
| Fleet Vehicle Maintenance Support | 1300 656 014 | Monday to Friday, 8:30am - 5pm (AEST) |
| Fuel and Lubricants Orders | 1300 656 923 |
Monday to Friday, 8:30am - 5pm (AEST) |
| AmpCharge Technical Support | 13 14 04 | 24 hours, 7 days |
Terminal/Refinery Support
Community hotlines are in place for residents local to the sites and are not equipped to assist with customer queries. For these queries, please contact the relevant number in the table above.
| How can we help? | Phone number | Hours |
|---|---|---|
| Lytton Refinery Community Hotline | 1800 675 487 | 24 hours, 7 days |
| Kurnell Terminal Community Hotline | 1800 802 385 | 24 hours, 7 days |
| All Other Terminal Community Hotlines | 1800 033 111 | 24 hours, 7 days |
| Investor Enquiries | |
|---|---|
| investor@ampol.com.au |
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